In short
- Unused wallet money can be refunded if you ask within 30 days of adding it.
- Money already spent on AI use isn’t refunded. Tutor Genie replies that fail or are blocked are never charged.
- Failed, duplicate or wrong charges are always refunded in full.
- Approved refunds reach your original payment method within 5–7 working days.
1.What this policy covers
This policy covers money you pay to Shukto (OPC Genie), run by [Legal entity name]: wallet top-ups, paid plans and one-off purchases such as a website regeneration.
If you bought something from a business that uses Shukto for its website, that business is the seller and its own refund policy applies. Please contact the business directly.
2.At a glance
| What you paid for | Can I get a refund? |
|---|---|
| Wallet money you haven’t used yet | Yes, if you ask within 30 days of adding it |
| Wallet money already spent on AI use | No, because the service has already been delivered |
| Free allowances (such as Tutor Genie’s 30,000 free tokens) | Not applicable, they cost nothing |
| A paid plan | You can stop any time and you won’t be charged again. The current period isn’t refunded, except as below. |
| One-off purchases, such as a website regeneration | No once used. Yes if it failed and wasn’t delivered. |
| Failed, duplicate or wrong charges | Yes, always, in full |
3.Wallet balance
- Unused money: you can ask for a refund of wallet money you haven’t spent, within 30 days of the top-up. We refund it to the original payment method.
- Spent money: money already used for AI chats, Tutor Genie or other paid features is not refundable, because that service has been delivered.
- Referral bonus: bonus money you redeem into your wallet can be spent on any Genie, but it isn’t refundable and can’t be withdrawn as cash.
- Replies that aren’t delivered: if a Tutor Genie reply fails or is blocked by a safety check, you are not charged for it.
- Closing your account: if we close your account without a serious breach of our Terms of Use on your part, we refund any unused balance, whenever it was added.
4.Paid plans
- A plan covers the billing period you paid for and is not renewed unless you pay for the next one. You can stop at any time.
- We don’t refund part of a period you have already started.
- If a plan is described on our pricing page with a money-back guarantee or free trial, that offer applies on the terms stated there.
5.Failed, duplicate and wrong charges
If money left your account but the payment failed, you were charged twice, or you were charged an amount you didn’t agree to, we refund it in full. Many failed payments are reversed automatically by the bank or Razorpay within 5–7 working days. If yours isn’t, write to us.
6.How to ask for a refund
Email [support email address] from the email address on your account, with:
- the date and amount of the payment,
- the payment reference from your receipt or bank statement, if you have it,
- what you’d like refunded and why.
We reply within 2 working days. Once a refund is approved, it reaches you within 5–7 working days through Razorpay or Stripe, depending on your bank.
7.When we may refuse
We may refuse a refund where there is fraud or misuse of the Service, such as a chargeback on money already spent, or repeated top-ups and refunds to get around our limits.
8.Contact and grievances
If you aren’t happy with our answer, contact our Grievance Officer, [Grievance Officer name], at [support email address]. This policy does not affect your rights under the Consumer Protection Act, 2019.
Our other policies